Frequently Asked Questions (FAQ)

Add the desired items to your shopping cart and complete your purchase via checkout. Enter your delivery and payment information and confirm your order. You will receive an order confirmation by email.

As long as your order has not yet been shipped, we will review your request for changes or cancellations. Please contact us immediately with your order number at kundenservice@clubeboss.de .

Please contact us immediately with the correct information. If the order has not yet been shipped, we will adjust it. Address changes are no longer possible after shipment.

Typically 5–12 working days. You will receive an email with tracking information after shipment.

The costs are clearly displayed at checkout, including any promotional discounts.

We currently ship to Germany. Shipping to other EU countries may follow. Available options will be displayed at checkout.

Yes. You will receive a tracking number via email after shipment for online status checks.

The delivery person will usually make another attempt or leave the package at a collection point. Undelivered packages may be returned to us; redelivery may incur additional shipping costs.

First, check the shipment tracking. If there is a significant delay, contact us at kundenservice@clubeboss.de .

Yes. Consumers have a statutory right of withdrawal of 14 days from receipt of the goods. See the cancellation policy for details.

Please contact us within 14 days of receipt at kundenservice@clubeboss.de with your order number, the item(s) and reason for return. You will receive return instructions via email and should return the goods within 14 days of your notification.

Unless otherwise stated or required by law, the customer shall bear the direct costs of return shipping.

After receipt and inspection of the return, the refund will be issued to the originally used payment method, at the latest within 14 days of receipt of the return or proof of dispatch.

Among other things: personalized goods, unsealed hygiene products, digital content after execution has begun, and heavily used or damaged goods (unless the defect was already present upon delivery). See the cancellation policy and return and refund policy .

Please contact us at kundenservice@clubeboss.de within 7 days of delivery, providing photo/video evidence. Depending on the situation, we will offer a replacement, repair, or refund. Your statutory warranty rights remain unaffected.

Shopify Payments, credit card (e.g., Visa, Mastercard), and PayPal are accepted. Available options will be displayed at checkout.

Yes. Payments are processed via certified payment service providers, and data is transmitted using encryption.

All prices are displayed including VAT. Any applicable shipping costs will be shown at checkout.

Details can be found in our privacy policy , including information on cookies, analytics and marketing tools in accordance with GDPR and TTDSG.

Our legal notice and terms and conditions (T&Cs) are available on the website at any time.

We comply with the requirements of the German Packaging Act (VerpackG). Information on the return and disposal of packaging is available upon request from customer service.