1. Statutory right of withdrawal (14 days)

Consumers have a statutory right of withdrawal of fourteen (14) days from receipt of the goods. Details and a sample withdrawal form can be found in our cancellation policy . This policy supplements, but does not replace, your statutory rights.

2. Returns – Requirements

• The goods must be returned unworn, unused, undamaged and – where reasonable – in the original packaging with all accessories.
• Please keep the proof of shipment for the return until the refund is completed.
• Returns without prior contact may cause delays.

3. Return process – how it works

1. Please contact our customer service at kundenservice@clubeboss.de with your order number, item(s) and reason for return.
2. You will receive return instructions (including return address) via email.
3. Please return the goods to us within 14 days of your return notification.
4. After receiving and inspecting the goods, we will inform you by email whether your refund has been approved or rejected.

4. Return shipping costs

Unless otherwise agreed in writing or required by law, you shall bear the direct costs of the return shipment.

5. Refunds

• Refunds will be issued to the original payment method.
• We will initiate the refund no later than 14 days after receiving the returned item or proof of its dispatch – whichever occurs first.
• Banks/payment service providers may require additional processing time.

6. Exchange

A direct exchange is possible – subject to availability. Please contact us in advance at kundenservice@clubeboss.de . Alternatively, we will refund the purchase price after the item is returned, and you can reorder the desired item.

7. Damaged, defective, or incorrect items

Should any items be damaged, defective, or delivered incorrectly, please contact us within 7 days of delivery with photo/video evidence at kundenservice@clubeboss.de . Depending on the situation, we will offer a replacement, repair, or refund. Your statutory warranty rights remain unaffected.

8. Non-refundable items

• Used, washed, clearly worn or damaged items (unless the defect already existed upon delivery).
• For hygiene reasons: unsealed hygiene/cosmetic/body contact items.
• Personalized goods or goods manufactured according to customer specifications.
• Digital content will only be processed after execution has begun with your explicit consent.
• Gift cards/vouchers (unless otherwise regulated by law).

9. Undeliverable or uncollected shipments

If shipments are returned to us due to incorrect address information, non-acceptance, or failure to collect, we may charge shipping costs for redelivery. Refunds will be issued less incurred shipping costs, where legally permissible.

10. Delivery Times & Delays

Our standard delivery time is 5–12 business days . In case of delays, we will proactively inform you by email. The delivery time does not affect your statutory rights, including rights of withdrawal and warranty.

11. Refund differences

For discounted items (rebates/promotions), the actual purchase price paid will be refunded. Shipping costs will only be refunded if legally required or if the entire order was cancelled within the cancellation period.

12. Contact

For questions regarding returns and refunds, please contact us:
Email: kundenservice@clubeboss.de Telephone/WhatsApp: +44 161 391 0528